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Step-by-step guide

How to appeal a declined SRD R370 grant, step by step

If your Social Relief of Distress (SRD) application is declined, you can ask the Independent Tribunal for Social Assistance Appeals (ITSAA) to review it. Appealing is free and is done on the official SRD website.

  1. 1

    Check the reason first

    Open the official SRD status page and note the decline reason for each month (for example: alternative income source identified, identity verification failed).

  2. 2

    Fix what you can

    If your details are wrong (for example a closed bank account or old income record), correct them with the relevant institution before appealing.

  3. 3

    Open the official appeal page

    Go to the official SRD appeals page (srd.dsd.gov.za/appeals). Only use the official site.

  4. 4

    Lodge the appeal per month

    Enter your details as prompted, choose the month you are appealing, and give a short honest reason. You must appeal within 90 days of the decline.

  5. 5

    Wait for the outcome

    The Tribunal says appeals can take up to 90 days. Check progress on the same official appeals page.

  6. 6

    If the appeal succeeds

    Payment for the approved month(s) is made to your registered payment method. If it fails, you may take the decision to court, but get free advice first (Legal Aid SA 0800 110 110).

Stay safe

  • Appeal each declined month separately.
  • Nobody can speed up your appeal for money — anyone who asks is a scammer.
  • Keep a note of the date you appealed (our free tracker helps).
Official SRD appeals page Official SRD status page

Common questions

How long does an SRD appeal take?

The Independent Tribunal aims to decide within 90 days of lodging. Check progress on the official SRD appeals page.

Can I appeal for more than one month?

Yes. You appeal each declined month separately, within 90 days of that month's decision.

Does an SRD appeal cost money?

No. Appeals are free. Never pay anyone to appeal for you.

What does 'appeal pending' mean?

Your appeal was received and is waiting for a Tribunal decision. You do not need to re-apply.

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Independent guide, not affiliated with SASSA. Always confirm on official channels.